cricxi Privacy Policy
This policy describes in detail how your personal information is collected, what purposes it is used for, and how securely it is stored.
Introduction and Applicability
cricxi is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes how cricxi collects personal information from users through its platform, the purposes for which that information is processed, and the circumstances under which it may be shared with third parties.
This policy applies to cricxi's website, mobile application, and all associated services. By creating an account on the platform or using any of its services, you confirm that you have read and agreed to the terms of this policy. You are advised to read the Terms and Conditions page to learn about the full terms of our services.
This policy applies only to individuals who are eligible to use the cricxi platform lawfully — that is, those who are at least 21 years of age and who are permitted to participate in online gaming services of this kind in their jurisdiction.
What Information We Collect
cricxi collects various types of personal and technical information. This information is essential for delivering proper services, ensuring account security, and preventing fraud.
2.1 Information You Provide Directly
When registering an account, making a deposit, requesting a withdrawal, or contacting customer support, the information you provide includes:
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID card or other government-issued identity document details (for verification purposes)
- Payment method details — information related to bKash, Nagad, Rocket, Upay, or bank transfer
- Security question answers and password (stored in encrypted form)
2.2 Automatically Collected Information
When you use the cricxi platform, the following information may be recorded automatically:
- IP address and device identification details
- Browser type, operating system, and screen resolution
- Time of access, time spent on the platform, and list of pages visited
- Gaming activity, betting, and transaction history
- Referrer URL (where you came from)
2.3 Cookies and Similar Technologies
cricxi uses cookies, web beacons, and local storage. These technologies help with session management, remembering user preferences, and analysing site performance. You can control cookies through your browser settings, though disabling cookies may cause some services to not function correctly.
Purposes of Data Use
Collected information is used for the following legitimate purposes:
3.1 Service Operation and Account Management
Information is used to create and manage your account, verify logins, process deposits and withdrawals, and carry out gaming activities. Payment information is essential for verifying financial transactions through bKash, Nagad, Rocket, Upay, or bank transfer.
3.2 Identity Verification and Fraud Prevention
Identity information is verified to confirm age (21+), ensure single account use, meet anti-money laundering (AML) obligations, and detect suspicious transactions.
3.3 Customer Support and Communications
Contact information is used to provide support via 24/7 live chat and email, send important account-related notifications, and resolve technical issues.
3.4 Service Improvement and Personalisation
Information may be used to analyse usage patterns and improve the platform experience, present relevant offers and promotional content, and generate recommendations based on gaming preferences.
3.5 Legal and Regulatory Obligations
Information may be used to comply with applicable laws, fulfil valid orders from courts or competent authorities, and assist in resolving disputes.
Data Sharing and Disclosure
cricxi does not sell users' personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Necessary information may be shared with trusted third-party service providers for payment processing, identity verification, technology infrastructure, and customer support. These partners may only use the information for specified purposes and are bound by confidentiality agreements.
4.2 Legal Obligations
If cricxi is required to disclose information due to a court order, government investigation, or other legal requirement, it will do so. In such cases, every effort will be made to disclose as little information as possible.
4.3 Business Restructuring
Personal information may be transferred in the event of a company merger, acquisition, or sale of assets. Users will be properly informed before any such change takes place.
Data Security and Storage
5.1 Security Measures
cricxi follows industry-standard security practices to protect your information. All data transfers are secured using SSL (Secure Socket Layer) encryption. Passwords and sensitive information are stored using hashing technology and are not directly readable.
Server access is controlled and regular security audits are conducted. Automated alerts are triggered when unusual login attempts or transactions are detected.
5.2 Data Retention Period
All information is retained while your account remains active. Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud investigation. Financial transaction records are kept long-term in accordance with applicable law.
5.3 Response to Data Breaches
In the event of a data breach, cricxi will promptly begin an investigation, notify affected users as quickly as possible, and take the necessary steps to limit any harm.
User Rights
As a user of the cricxi platform, you have the following rights over your own information:
6.1 Right to Access Information
You may request at any time to know what information we hold about you. This request can be made through customer support and will be responded to within a reasonable time.
6.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request a correction. Details such as name, mobile number, or email can be updated through identity verification.
6.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, financial transaction records or information subject to legal obligations may not be possible to delete.
6.4 Right to Object to Processing
You have the right to object to marketing communications or non-essential data processing. For email notifications, you may use the unsubscribe option.
Responsible Gaming and Data Protection
cricxi believes that privacy protection and responsible gaming are closely connected. By analysing information about your gaming behaviour, we can identify unusual or at-risk patterns and provide support where needed.
This use of information is solely for the protection of the player and not for any commercial purpose. Visit the Responsible Gaming page for details on setting limits, self-exclusion, or taking a break — when you use these options, the related information is processed securely.
Third-Party Links and Services
The cricxi platform may contain links or integrations with third-party game providers (such as Pragmatic Play, PG Soft, Evolution, JILI) and payment services. These third parties have their own privacy policies and cricxi is not responsible for their data processing.
When transacting through bKash, Nagad, Rocket, or Upay, the privacy policy of that platform will also apply. We recommend that you read the policy of the relevant payment provider as well.
Changes to This Policy
cricxi periodically reviews this privacy policy and updates it as needed. If any significant changes are made, users will be notified via their registered email or through a platform notification.
Continued use of the platform after any changes will be considered your acceptance of the updated policy. If you have any questions about any aspect of the policy, please contact our customer support team. Visit the About Us page to learn more about us.
Contact and Complaints
For any questions or concerns about this privacy policy, or to exercise your rights over your information, contact us through the following:
- Live Chat: 24/7 direct support, in Bengali and English
- Email: [email protected]
Our privacy team will generally respond to your request within business days. Requests that are complex or require verification may take a little longer.
For general questions, visit our FAQ page — there you will find answers to common questions about accounts, payments, and services.