cricxi Frequently Asked Questions — Deposits, Withdrawals and Accounts
This page provides detailed answers to the most common questions from cricxi users. Deposits, withdrawals, account management and VIP cashback benefits are each organised in separate sections so you can find the information you need quickly. If you cannot find the answer to your question, 24-hour live chat and email support are available.
For ages 21+
bKash and Nagad supported
Bangla and English support
SSL encryption
How to make a deposit
You can easily deposit to your cricxi account via bKash, Nagad, Rocket, Upay and bank transfer. Read the questions below.
Log in to your cricxi account and go to the deposit section. Select bKash and send the required amount to the merchant number shown. Enter the payment reference or transaction ID correctly. Your balance is usually updated within a few minutes. The minimum deposit is ৳100 — amounts below this may not be credited.
Yes, deposits to cricxi from Nagad are usually credited within a few minutes. There may be a slight delay during periods of high network traffic. On the deposit page, select Nagad, send money to the number provided, and enter the correct reference. If you have any issues, contact support with your transaction ID.
The minimum deposit on cricxi is ৳100 across all payment methods — bKash, Nagad, Rocket, Upay and bank transfer. This minimum applies to everything from slot games to live casino. Amounts below ৳100 may not be credited to your account, so always meet the minimum.
First confirm in your payment app that the transaction was successful. If it was, check your deposit history on cricxi. If nothing appears after 10–15 minutes, contact 24/7 live chat with your transaction ID and amount. If an incorrect reference was entered, manual verification may take a little longer.
Bank transfers can take slightly longer than mobile wallets because of bank batch processing times. You can deposit from any local bank, including Sonali Bank, Dutch-Bangla Bank or Islami Bank. The minimum amount is ৳100. Make sure you enter the correct account number and reference.
Yes, cricxi offers new members a 200% welcome bonus of up to ৳20,000. For example, a ৳1,000 deposit earns a ৳2,000 bonus, giving a total balance of ৳3,000. To withdraw bonus funds, a 15x wagering requirement must be met — so a ৳2,000 bonus requires ৳30,000 in wagers. Read the terms and conditions for full details.
Account questions
Find answers here to common questions about opening a cricxi account, logging in, updating your details or resolving issues.
Go to the cricxi login page and click the "Forgot password?" option. Enter your registered mobile number or email and an OTP or reset link will be sent. After verifying the OTP, set a new password. If you have any trouble, contact 24-hour live chat support and have your registered details ready for account verification.
No, holding more than one account is against cricxi's rules. Each member may use only one account. If multiple accounts are detected, they may be suspended and any accumulated bonuses cancelled. If you already have an account, recover the existing one rather than opening a new one.
During registration you will need to provide a mobile number or email address, a password and your full name. You must be 21 years of age or older. Your mobile number is verified with an OTP. Before your first withdrawal, identity and payment method verification may also be required.
For security reasons, key details such as your name or mobile number cannot be changed directly — you will need to contact cricxi support. After verifying your identity, the support team will make the necessary update. Email addresses and general profile information can be updated on your own from the settings.
An account may be temporarily locked due to multiple incorrect password attempts, suspicious activity or unverified information. In such cases you can reactivate it by verifying your identity via email or live chat. As part of responsible gaming, you can also take a temporary break from the responsible gaming page.
VIP and cashback
The cricxi VIP programme is divided into four levels — find out about weekly cashback and other benefits.
Weekly cashback is calculated on your net loss for that week — total losses minus total winnings. A percentage of that amount is then returned as cashback based on your VIP level. For example, a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.9% = ৳180 cashback.
The cricxi VIP programme has four levels. The Bronze level offers up to 0.3% weekly cashback. Silver offers up to 0.6%. Gold offers up to 0.9%. Platinum offers up to 1.2% weekly cashback. Each cashback is based on the net loss for that week. Full benefit details are available on the cricxi VIP page.
Levels increase through regular play and staying active. Placing higher bets, participating in various games and maintaining consistent activity allows you to move from Bronze to Silver, Silver to Gold and Gold to Platinum. VIP levels are reviewed on a regular basis; contact support for more details.
In addition to cashback, higher VIP level members receive priority customer support, early access to special promotions and may receive personalised offers. Platinum members may also have access to a dedicated account manager. Benefits are subject to change from time to time.
Weekly cashback can generally be withdrawn after it is added to your account, subject to certain conditions being met. If a wagering requirement applies to the cashback, it must be fulfilled first. Check with support or on the terms and conditions page for the exact wagering requirements.
Cashback on cricxi is not limited to slots — weekly cashback is calculated on net losses across all game types, including live casino, card games and sports betting. This means losses from cricket betting or Dragon Tiger also count towards cashback.
Withdrawals
Learn about the withdrawal process, timelines, limits and solutions to common issues on cricxi.
Withdrawal requests from cricxi via bKash or any other method are generally processed within 1 hour. There may occasionally be a slightly longer wait during peak times, but most requests are completed within this limit. Make sure your account details are correct before submitting a request.
A "pending" status means the request is being processed. It is usually completed within 1 hour. If it has been pending for more than 1 hour or shows as "rejected", contact live chat with your transaction ID. A request may be held up if wagering requirements have not been met or account verification is still outstanding.
Yes, the withdrawal service on cricxi operates 24 hours a day, 7 days a week — including nights and Fridays and Saturdays. Withdrawals at night are also generally processed within 1 hour. However, bank transfers may take slightly longer outside bank working hours.
The minimum withdrawal amount on cricxi is ৳500. This applies to all methods — bKash, Nagad, Rocket, Upay and bank transfer. Withdrawal requests cannot be made with a balance below ৳500, so check your balance before applying.
No. In line with security and anti-money laundering policy, withdrawals are only sent to the wallet registered in the member's own name that was used to make the deposit. Withdrawals to another person's wallet or bank account are not accepted.
For information on specific charges or fees for cricxi withdrawal methods — bKash, Nagad, Rocket, Upay and bank transfer — please check with the support team or the terms and conditions page. Contact live chat for accurate and up-to-date information.
Did not find your question?
If the answers above have not resolved your issue, the cricxi support team is always available. Help is provided in both Bangla and English.
24/7 Live Chat
Click the live chat button in the bottom corner of any page on the site. A connection is usually made within a few minutes.
Click the live chat button in the bottom corner of any page on the site. A connection is usually made within a few minutes.
Email Support
For detailed questions, email us at: [email protected] — you can write in Bengali and still get a reply.
For detailed questions, email us at: [email protected] — you can write in Bengali and still get a reply.