Can I contact cricxi support confidentially?

Absolutely. Our support team works with complete confidentiality. When you contact us via live chat or email (support@cricxilogin.cam), your conversation remains secure. There is no need to hesitate about sharing your personal situation — we are here to help, not to judge.

cricxi Responsible Gaming

Gaming is for enjoyment — not for harm. cricxi believes the safety of every player comes first. On this page you will learn how to set limits, recognise warning signs and get help when you need it.

Ages 21 and above SSL Encryption 24/7 Support Bengali and English

Our commitment — standing by you

cricxi is an entertainment platform where the protection of every member is our top priority. Betting or playing casino games is a form of enjoyment — but when it goes out of control, it can have a negative impact on personal and family life. That is why we have built tools into our platform to help you play with awareness.

Under our Terms and Conditions, the minimum age to join cricxi is 21. Age verification is not just a formality for us — it is an important protective measure. Minors creating accounts or playing is strictly prohibited.

You can find answers to more general questions about responsible gaming on our FAQ page. Detailed information on account limits, self-exclusion and support is available there.

What cricxi ensures

Accounts for ages 21 and above only
Option to set personal deposit and loss limits
Self-exclusion and cooling-off periods
24/7 support in Bengali and English
Full protection of personal information
Professional counselling referrals for players with difficulties

21+

Age limit 21+ — why it matters

Gambling below the legal age is completely prohibited in Bangladesh. All casino games, slots and sports betting on cricxi are for persons aged 21 or older only. Age is verified at account registration and proof of identity may be requested in suspicious cases.

If there is a minor in your household who may use your device, make sure your account is password-protected and never share your login details. cricxi has put in place both technical and policy measures to protect minors.

Set your own limits

On cricxi you can set your own gaming limits. These tools can be set up or changed at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is lowered, it takes effect immediately.

Deposit Control

Loss Limit

If your losses exceed a set amount, your account will be automatically restricted — to prevent further losses.

Loss Protection

Session Time Limit

Set a maximum duration for each gaming session. You will be automatically notified when the time is up.

Time Management

Cooling-Off Period

If you want a temporary break, activate a cooling-off period of 24 hours to 30 days. You will not be able to log in during this time.

Temporary Break

Self-Exclusion

Choose self-exclusion to keep yourself away completely for the long term. Your account can be closed for a minimum of 6 months or permanently.

Long-Term Closure

Reality Check Reminder

Turn on pop-up notifications at set intervals to remind you how long you have been playing and how much you have spent.

Awareness Notifications

To activate these tools, go to your account settings or contact our 24/7 live chat support — we will guide you in Bengali.

Warning signs — when to stop

Problem gambling develops gradually and is often hard to recognise in yourself. If the signs below appear in you or someone you know, it is time to seek help.

Feeling the urge to keep returning after losing bets
Spending more money than your set budget
Lying to family or friends about your gambling
Placing bigger bets to try to recover lost money
Feeling restless and unable to stop playing
Losing focus on work, studies or family responsibilities
Borrowing money or selling assets to gamble
Becoming irritable or depressed when unable to play

Check yourself

Ask yourself these simple questions. Answer honestly — no one is watching.

Did I spend more than my set limit last month?
Have I ever tried to stop and failed?
Has a family member ever expressed concern about my gambling?
After a loss, have I placed more bets out of anger or frustration?
Have I prioritised playing over sleeping or eating?

If you answered "yes" to two or more of these questions, take a break and consider seeking help. You can learn more about our values and responsibilities on our About cricxi page.

Ways to get help

Asking for help is not a sign of weakness — it takes courage. Below are the support options available to you.

cricxi Live Chat Support

Our support team is available 24 hours a day, 7 days a week. Write in Bengali — get immediate help on anything from setting account limits to self-exclusion.

Email Support

If you prefer to share your situation confidentially, contact us by email. Our support address is: [email protected] — you can write in Bengali or English.

Family and Loved Ones

A family member or trusted friend can often be the most effective source of support. Talk to them openly — share your situation without embarrassment.

Professional Counselling

Seeing a mental health professional or a counsellor specialising in behavioural addiction is the most effective long-term solution. Both public and private mental health services are available in Bangladesh.

Remember

A gambling problem can affect anyone, at any age. It is not a character flaw — it is a health issue that can be treated.

The sooner you seek help, the sooner you can return to a normal life. Take the first step today.

For more information, read our Privacy Policy — it explains in detail how your personal information is kept safe.

Tips for healthy and enjoyable gaming

What to do

Set a budget before you play and stay within it
Treat gaming as entertainment, not a source of income
Take regular breaks and give yourself time
Keep in mind the possibility of losing as well as winning
Prioritise spending time with family and friends
Play when you are calm and refreshed

What not to do

Do not place more bets trying to recover lost money
Do not bet with borrowed money or emergency savings
Do not play when you are under stress or feeling low
Do not bet while under the influence of alcohol or sleeping medication
Do not believe promises or guarantees of big wins
Do not gamble in secret without your family's knowledge

Frequently asked questions — responsible gaming

Log in to your cricxi account and go to the "Account Settings" or "Responsible Gaming" menu. There you will find options to set daily, weekly and monthly deposit limits. When you lower a limit, it takes effect immediately. Increasing a limit may take 24–48 hours. Contact our 24/7 live chat for assistance.

Your account cannot be reactivated before the self-exclusion period ends. This is intentionally made difficult so you cannot restart on impulse. Once the period ends, you will need to contact the support team via live chat or email and go through a brief review.

Start by talking to them calmly and without judgment. If you contact the cricxi support team, we can confidentially advise you on what can be done on behalf of a family member. Seeking a mental health professional is the most effective step for professional guidance.

A cooling-off period is a temporary break — usually 24 hours to 30 days. Once it ends, the account is automatically reactivated. Self-exclusion is longer-term — a minimum of 6 months up to permanent. During this time, promotional emails and communications are also stopped. For serious issues, self-exclusion is the more suitable option.

Yes. Providing a date of birth at the time of account registration is mandatory and is verified. In suspicious cases, we may ask for a national ID card or other documents. If an account belonging to someone under 21 is found, it is immediately closed and any deposited funds are returned.

Absolutely. Our support team works with complete confidentiality. When you contact us via live chat or email ([email protected]), your conversation remains secure. There is no need to hesitate about sharing your personal situation — we are here to help, not to judge.